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Have More Questions?

  • Can I order in items in bulk?
    Yes, absolutely! We welcome bulk orders. To streamline the process and provide you with the best assistance, please fill out the bulk order form available on our website. This form is designed to capture essential details about your bulk order requirements, including quantities, specific products, and any customization preferences you may have. Upon submitting your form, you should hear back from our team within 2-3 business days with a further response to your order request.
  • What if my item comes damaged?
    If your product arrives damaged, we understand the frustration and inconvenience this can cause. Rest assured, we're here to assist you through the process of resolving this issue. Please follow these steps: 1.Document the Damage: Take clear photos of the damaged product from different angles. Include images of any damaged packaging if applicable. 2. Contact Customer Support: Reach out to our customer support team as soon as possible. You can find our contact information on your order confirmation or our website. Provide your order number and a detailed description of the damage. Attach the photos you took for our reference. 3. Assessment and Resolution: Our customer support team will review the information and images you provided. Depending on the nature and extent of the damage, we may offer a replacement, a refund, or another appropriate solution. 4. Replacement or Refund: Once we receive the damaged product or, in some cases, after reviewing the provided images, we will process either a replacement or a refund. You will be notified of the resolution and any further steps.
  • Can I get overnight delivery?
    As of now, we do not currently offer overnight shipping. However, we understand the importance of prompt delivery and are actively exploring options to expand our shipping services, including the introduction of overnight shipping in the future. Until then, we offer 2 day ground shipping.
  • What if I have an allergy?
    We take allergies seriously and understand the importance of providing accurate information to our customers. However, it's important to note that we are not a nut-free facility. Our products may come into contact with nuts or other allergens during the manufacturing process. Unfortunately, we cannot guarantee an allergen-free environment. If you have specific allergies or dietary restrictions, we recommend reviewing the product labels and ingredient lists carefully before making a purchase. Additionally, if you have severe allergies, we advise consulting with your healthcare professional to determine the suitability of our products for your individual needs. For any further questions or concerns regarding allergens, please reach out to our customer support team. We're here to assist you and provide as much information as possible to ensure your safety and satisfaction.
  • Can we suggest more items to be added to the site?
    Absolutely! We value your input and are always open to suggestions for new items. While we are currently starting with the products listed on our site, we actively encourage our customers to share their preferences and ideas for additional items they would like to see in our inventory. If you have specific products in mind or particular features you're looking for, please feel free to submit your suggestions through our website's suggestion form or by reaching out to our customer support team. Your feedback is invaluable to us, and it plays a significant role in shaping our future product offerings.
  • Can I use a gift card for my shipping order?
    Unfortunately, Fratellis gift cards are not valid with our Fratellis To You shipping program. However, keep an eye out for PROMO codes, deals and discounts by subscribing to our page .
  • How long will it take for my order to arrive?
    All orders are shipped FRESH every Tuesday from our Quincy, Ma location on 2-day priority shipping. You can expect to receive your order no later than Thursday evening (depending on location). This does not account for any delays that might be impacted by weather, natural disasters, etc.
  • Will pricing information be included with my gift order?
    Nope! We do not include receipts or invoices with orders placed online. Because nobody wants a gift with a price tag on it! But you will get a confirmation email.
  • How should I store my item?
    We recommend consuming the items within 3-7 days from the time you received for guaranteed freshness. Refrigeration overnight will also help maintain freshness. However, if you’d like to save it for another time you can certainly freeze tall of our products for up to 6 months. Take out of freezer at least 2 hours before serving.
  • Return Policy
    We do not offer returns on products. We do offer solutions for items that have been severely damage.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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